FAQ

 
 
1. What is Virtual LockBoxTM? Similar to a bank vault, Virtual LockBoxTM allows users to upload and store images, video, audio and document files in a secure virtual vault for future delivery to a specified recipient. Virtual LockBoxTM allows you to document your life, your legacy, your achievements, your story, and your values and share them with your friends and family at the time of your choosing. Know, that if you suddenly left this world, your final thoughts and messages to your loved ones will live on. You can also create messages for your friends and family members to receive on their birthdays and anniversaries. Top 2. How does it Work? Simply register and create your account with Virtual LockBoxTM . After you have registered and verified your account, you are ready to create a lockbox. Once a lockbox is created, we will automatically notify the recipient of your lockbox (Date Driven LockBox only). On the date the box is to be activated, we will email the password and a system generated ID number which the recipient will need to access and view the contents of his or her lockbox. Top 3. What is Date Driven vs. Event Driven & Life in Progress? Date Driven: A Date Driven Virtual Lockbox is intended to be received on a specific date in the future. For example, you could upload a personal video message for your father's upcoming birthday. You specify the date you want him to view your message and on that day, we will send him the password and a system generated ID he will need to unlock the box and view the contents of your message. You may also want to use the date driven Virtual LockBoxTM to release a message to a family member or a friend 5, 10 or 15 years from now. Whichever date you choose, Virtual LockBoxTM will deliver your message in a safe and reliable manner. Event Driven: An Event Driven Virtual LockBox is used to upload messages for any event that you can't yet pinpoint the date, but want the assurance that it will get sent no matter what happens to you. By selecting an Event Driven LockBox, you ensure that the lockbox will get sent, upon a specified event determined by you. Once an Event Driven LockBox is created, ShareMyLife Inc./Virtual LockBox will issue the creator of the Event Driven LockBox with the system generated ID and the password they created. It is then up to the LockBox creator to leave specific instructions as to how the recipient can access the contents. For example, one may choose to have the instructions, password, ID written down in their final will or estate; or to leave these instructions with a friend, family member or a trustee. As a convenience, when creating an Event Driven LockBox, you have the option of selecting the "notify recipient(s) about existence of Virtual LockBox" in which case we will automatically send an email advising them of the LockBox (without the password and ID), but you will still be responsible for leaving specific instructions for them on how to obtain the password and ID as explained above. Life in Progress: If you are in the process of collecting information to document your legacy and not quite ready to assign the LockBox to a recipient, you may want to choose the Life in Progress option instead. When you are ready to send your Life in Progress LockBox, change your LockBox designation from Life in Progress to either a Date Driven or Event Driven LockBox. Top 4. What are the different kinds of messages I could send in a lockbox?
  • A message to your family
  • A documentary on your life
  • Your autobiography
  • A commentary and explanation about your final will
  • Your thoughts and philosophies on life
  • A birthday wish
  • A simple "I love you"
  • I "have a crush on you" message
  • Instructions to your loved ones about specific tasks after you pass away
  • Scan and store copies of important documents [This should not be used as a replacement to your original documents]
  • A future message to your grandchildren
  • Preserve historical records in digital format
Top 5. What kinds of file types can I store in Virtual LockBoxTM and are there any upload limits? Any non executable electronic file type such as audio, video, documents (Word, PDF's, and spreadsheets), images and jpegs can be stored and uploaded as long as it does not exceed the storage limit you have purchased. If the content size is more than what you have purchased, you can simply purchase more storage space. Applications or executable files cannot be stored. Applications or executable files cannot be stored. Top 6. How much storage space do I need? Depending on the amount of content you upload, your space requirements will vary. With all of our storage plans, the amount of lockboxes you can create is unlimited. We provide free storage space for up to 50MB and have very low annual renewal subscription rates as follows: Up to 250 MB: $1.99 / LockBox
Up to 1 GB: $9.99 / Year
Up to 2 GB: $17.99 / Year
Up to 5 GB: $29.99/ Year
Up to 10 GB: $47.99/ Year
1 Gigabyte (GB) equals 1,000 megabytes (MB) or 1,000,000 kilobytes (KB). As a guide, some examples of approximate file sizes are as follows: Low-resolution digital photo: 100 - 200 KB DVD Movie: 4.7 GB
Short story book: 1 MB
Floppy disk: 1.44 MB
A high resolution digital photo: 2 MB
5-page Word document: 100 KB
5-minute MP3: 4 MB
A standard CD-ROM: 700 MB
Simple PDF file: 300 - 800 KB
Top 7. How do I create a Virtual LockBoxTM Creating a lockbox is simple and easy as follows: Step 1.
  1. Click on the "Create a New LockBox" tab in your "My Virtual LockBoxTM" Page.
  2. Select, Date, Event or Life in Progress. If you choose a Date Driven LockBox, for free activation, you must deliver your message within 7 days. There is a fee for delivery that is beyond 7 days.
  3. Select the files you want to upload into your lockbox through the browse button and give each upload a title.
  4. Click on the "add" button which will store the uploaded content to your LockBox. How much you can upload depends on how much storage space you have.
  5. Click on the "remove" button if you wish to delete anything you have uploaded.
  6. Click on the "next" button which will take you to Step 2.
Step 2.
  1. Enter the email address of the person you are creating the lockbox for. You can also import email addresses.
  2. Enter an optional short message to the lockbox recipient.
  3. Select the date you want this LockBox to be opened by the LockBox recipient (for date driven lockboxes only).
Step 3.
  1. Create a password for the lockbox (This is the password the recipient will need to unlock the box). Confirm the password.
  2. Click on the "Click here to select a LockBox" tab to pick a wrapper for your box
  3. Click on the "Click here to select a LockBox" tab to pick a wrapper for your box.
  4. Select the wrapper.
  5. Click on "Go" and your lockbox has been created.
Click Here to see a video tour of how to create a Virtual LockBoxTM. Top 8. How do I unlock and view the contents of a LockBox that was sent to me? Simply go to the "My Virtual LockBoxTM" page, enter the LockBox Password and the LockBox ID in the space titled "Unlock Box" and click on the arrow sign. Top 9. How does the subscription work? Once you purchase additional storage space, your subscription will be valid for 1 full year from the date of purchase. To keep your storage space active and your contents valid, you will need to renew your subscription on its anniversary date. We will send you email reminders prior to the expiry of your subscription and if you do not wish to renew your subscription, click on the link and follow the instructions to cancel. Top 10. Will I still have access to all the lockboxes I created if I cancel my subscription? Once you cancel your subscription, you will not have access to any undelivered LockBoxes. These boxes will be kept in our archive and will not be delivered to the recipient. Once you renew your subscription, these boxes will then be reactivated. Top 11. How do I upgrade to more storage space? Click on the "buy storage" button and follow the instructions. You can upgrade your account and purchase more storage space at any time. Top 12. What payment methods can I use? Visa, MasterCard, and American Express payments are accepted via PayPal. Top 13. How secure are my contents on Virtual LockBoxTM ? We are serious about your contents being safe and secure. We have taken the following steps to ensure the security of your contents and information:
  • HTTPS level of security encrypted at 256-Bit encryption
  • No password confirmation sent to your email address upon confirmation of your registration but user gets confirmed through links
  • Two levels of security questions
  • Timed log-off if the site is inactive for more than 20 minutes
  • Firewall procedures in our hosting servers
  • Regular backups
Top 14. What does "status" refer to in the created LockBox tab? Status gives you an update on the LockBox you have created. Pending means the recipient either has received your notification or has not acknowledged it yet. Active means the recipient has read your LockBox notification. Delivered means the recipient has opened and viewed your LockBox contents. Top 15. How do I delete a LockBox I have created and stop it's delivery? On the "Created LockBox" tab, click the title of the LockBox you want to delete or stop delivery. This will open the LockBox contents on the right hand side of the screen. Select delete. Top 16. Can I edit a LockBox I have created before it is delivered? To make an edit, go to the Created LockBox tab, select the LockBox you want to edit and click on the edit button. This will then open the LockBox as if you were creating a new LockBox. To remove contents, select the "remove" beside each item, to add items just enter the title and select the browse button to add content. To add a recipient, enter their first and last name in Step 2, enter their email address and select the add email button. To remove an existing recipient, select the remove button beside each recipient. To edit the existing password, clear the existing password in Step 3 and enter a new password and confirm the new password. To select a new LockBox wrapper, click on the LockBox wrapper tab and select the wrapper. After you are done with the editing, click on the "Go" button in Step 3 which will then update your existing Lockbox. Top 17. Can I edit a LockBox after it has been delivered? No, after your LockBox has been delivered, you can no longer edit it. Top 18. How do I cancel my subscription? Click on My Account, select Storage Plan, select Unsubscribe. Top 19. What happens to all my undelivered LockBoxes when I cancel my subscription? All undelivered LockBoxes will be archived and stored in our database but will not be delivered. To deliver these LockBoxes, simply renew your account which will then reactivate the delivery date(s). To renew your account, login using the email address and password you had registered with and select a storage plan. If the delivery date has passed, then you will have to assign a new delivery date. To assign a new delivery date, select the Lockbox from the Crated LockBoxes tab, select edit, go to Step 2 and assign a new delivery date. Top 20. What is the LockBox Guarantee? We understand that life happens and no one knows what the future will bring. By purchasing a guaranteed delivery, you can be assured that your LockBox will find its recipient no matter what your account status is. Whether it's an accident, a busy life schedule or some other unforeseen circumstance that has prevented you from renewing your annual subscription, by purchasing a guaranteed delivery, your LockBox will be delivered, no matter what. Top
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